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Customer Service

Placing an Order

Our website is open 24 hours a day, 7 days a week, whenever you need to place a crafty order.

Our office hours are Monday to Friday, 9am to 5pm and we process and ship all orders during this time.

Simply add items to your basket and when you are ready to pay press the proceed to check out button. You will be able to create an account which will enable you to track your order as well as save your basket and create a wishlist.

Payment

We accept payment by Stripe and PayPal which accept all major debit and credit cards.  We do not hold any payment or card data on our systems. 

Delivery

We aim to dispatch orders within 24 hours of receipt of payment and post out orders Monday to Friday. Please note in times of high demand shipping may take a little longer. For information on our delivery policy please see our delivery information page. 

Returns & Refunds

For information on our returns policy please see our returns policy page.

Purchasing Fabric

Fabric bought by the metre is cut off the bolt and is sold in 5cm cuts with a minimum of 0.25metres. Orders of 0.25metres will be cut as ‘fat quarters’ or 50cm x 55cm (for 110cm wide fabric). All orders over this amount will be cut as the amount ordered by the width of fabric. For example, if you order 0.5metres this will measure 50cm x 110cm (or width of fabric if different). Please check the fabric description before you place your order to ensure you order the correct amount of fabric, as we cannot accept returns of fabric that was cut to order.

Precut Fabric

These are sold as in the product description. These include jelly rolls, skinny strips, charm squares, layer cakes, half square triangles, hexagons, fat quarter bundles, and fat eighth bundles. Precut fabric can be returned within 7 days.

Scissors and Rotary Cutters

Please note you must be over the age of 18 to purchase scissors or rotary cutters. By purchasing scissors or rotary cutters from us you confirm that you are over 18 years of age.

Website Photography

We try our hardest to provide an accurate representation of the products you are purchasing online. Please read the product description for information on the sizing of products.

Please note that due to variances of individual computer screens the colour of products may vary based on your monitor settings. Please bear this in mind when placing your order and understand that the there may be variances in the colour of delivered items. Red is a particularly difficult color to capture in fabric images.

We are happy to send swatches of fabric to help you match fabrics. Please use our contact form to request the swatches you would like and make sure to provide your full postal address.