Payment is taken at the time the order is placed via the Stripe or Paypal gateways.
Occasionally an order fails validation due to the wrong zip code being entered. The zip code entered needs to match that of the billing address for the card being used. If a payment fails the payment will still show in your bank as a Pending Payment for 1-2 days until it drops off. We have not taken payment unless your order goes through and you receive an Order Received email.
You will receive an email confirming we have received your order once your payment has been processed. Please check your junk mail if you do not receive the email. If you need us to resend the confirmation email please let us know and we will be happy to do this.
Orders placed before 1pm Monday to Friday are shipped the same day. Orders placed after 1pm Monday to Friday are shipped the next working day.
Please note that during exceptionally busy times (eg Black Friday sales, birthday sales, etc) orders will take longer to ship than usual.
We are happy to add to or change orders, provided this is done before 12pm on the day your order is due to ship. After this time it is likely your parcel will be packaged up and ready to ship, at which point we will not be able to change or add to it.
Please let us know as soon as possible if you would like to cancel your order, and we will stop it from being processed if possible.
We charge a flat rate delivery fee of £3.00 for delivery in the UK for orders less than £45.
Orders over £45 for UK delivery qualify for free shipping.
International orders are charged at a flat rate delivery fee of £10 for shipping worldwide.
Next day delivery is available for a flat rate fee of £9.00.
Local orders can be collected. If your postcode is local the ‘Local Pickup’ option will be available at checkout. When you receive an email saying your order has been completed this is when it is ready for collection. Parcels can be collected Monday to Saturday from 9am to 5pm.
Royal Mail First Class delivery in the UK takes 1-2 working days on average. Royal Mail Second Class delivery in the UK takes 3-5 working days on average.
Royal Mail Next Day Delivery is delivered the next working day before 1pm (some conditions apply).
Royal Mail International Tracked and Signed takes 7-10 days on average. However, parcels are stopped by customs and can take several weeks to clear customs. Your tracking number will be added to your order when it is shipped so you should be able to keep an eye on where your parcel is in the process.
All international orders are NOT charged VAT at checkout and therefore will be stopped at customs and the correct VAT will be charged for your country at that point. We legally have to declare all items in the parcel and the correct invoice total for the parcel.
Please note that this will mean a delay in receiving your parcel as customs can take 1-2 weeks to process a parcel, though it is sometimes faster.
Please contact us via phone on 01253 370190 or email firstname.lastname@example.org with your order number if your order has not arrived. Please allow up to 10 working days for delivery via Royal Mail, especially during busy periods.
We accept returns of unused, unopened items in saleable condition within 30 days of the order.
We do not accept returns of cut fabric as this has been cut off the bolt specifically for your order.
Please contact us on email@example.com to let us know if you are returning an item. Return postage is not paid unless the item being returned is faulty or damaged.
We are happy to send samples of up to 6 cotton fabrics only, free of charge, on request. Please email firstname.lastname@example.org or email@example.com to place your request with your address information and the samples you require.
Unfortunately we are unable to provide samples of our cork, faux leather, interfacing, webbing, or any other products.
Of course! Our customer service team would be more than happy to colour match for you. You can either place a note on your order if you’re not sure if the colours you have chosen go together and you want us to check for you before cutting and shipping, or send us an email at firstname.lastname@example.org to request colour matching of fabrics, zippers, or hardware before purchasing.
We only put a selection of items we are expecting in on preorder so if there’s something you want to know about, please ask! We will be more than happy to let you know if/when we expect it, and hold an item for you if you like so you don’t have to worry about missing it.
We special order items for customers all the time. If there’s something you want that we don’t stock, please ask. We will do our best to source it, though we can’t make any promises!
Email us at email@example.com to put in your request.
At the moment the only show we attend is the Festival of Quilts in Birmingham. Due to the amount of staff time and effort it takes to do a show we have no plans to attend other shows at the moment.
Yes! We are now open again to walk in customers. Our open hours are Tuesday to Saturday 9.30am – 4.30pm. Our downstairs door is kept locked for safety reasons, please press the buzzer on the wall for our attention when you arrive and we will buzz you in.